Track Your Order

Where Is Your Lacey Armstrong Piece?

Once your order has been placed and confirmed, we know that the anticipation of receiving your jewellery can be one of the most exciting parts of the experience. That is why we have made it simple for you to follow your package every step of the way, from our studio to your doorstep.

Shortly after your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. This number is your key to monitoring your parcel's journey in real time. Simply click on the link provided in the email, and you will be redirected to our courier's tracking portal, where you can view the current status and estimated delivery window of your shipment.

If you have created an account with us during checkout, you may also log in to your account dashboard at any time to view your order history and tracking information. This allows you to check on your purchase at your convenience, without needing to search through your email correspondence.

We partner with reliable courier services to ensure that your order is handled with care and delivered in a timely manner. While we strive to meet all estimated delivery dates, please be aware that occasional delays may occur due to weather conditions, customs processing, or other factors beyond our control. Should any significant delay arise, we will do our utmost to notify you promptly.

If you have received your tracking number but are experiencing difficulties accessing the information, or if your tracking status has not updated for several days, please do not hesitate to reach out to us. We are here to investigate on your behalf and provide you with clarity and peace of mind.

For any tracking-related inquiries, please email us at:

laceyarmstrong@outlook.com

When contacting us, kindly include your order number and the full name used at checkout. This will allow us to assist you more efficiently and resolve any concerns as quickly as possible.

We understand that waiting for something beautiful can be both thrilling and testing. Rest assured, we are committed to ensuring that your Lacey Armstrong piece arrives safely and in perfect condition, ready to become a part of your everyday story.