Refund/ Return Policy

At Lacey Armstrong, we want you to love every piece you welcome into your collection. We understand that jewellery is a deeply personal choice, and we take great care in crafting and curating items that meet our high standards of quality and design. However, we also recognise that sometimes a piece may not be quite right for you. Should that be the case, we are here to make the return process as straightforward and stress-free as possible.

Returns Eligibility

We accept returns on most items within thirty days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it. It must also be returned in its original packaging, including any protective materials, boxes, and authenticity cards that accompanied the order.

For hygiene reasons, we are unable to accept returns on earrings unless they are faulty or damaged upon arrival. This is in the interest of customer safety and wellbeing, and we hope you understand this necessary precaution.

Please note that customised or personalised items, including engraved pieces, are not eligible for return unless they arrive defective or do not match the specifications you provided at the time of order.

How to Initiate a Return

To begin a return, please contact us at:

laceyarmstrong@outlook.com

In your email, kindly include your order number, the name used at checkout, and a brief explanation of your reason for returning the item. If the return is due to a defect or damage, please also attach clear photographs of the issue so that we may assess the matter promptly.

Once your return request has been approved, we will provide you with return instructions and, where applicable, a prepaid shipping label. Please do not send any items back to us without first receiving our return authorisation, as this may delay the processing of your refund.

Return Shipping Costs

If you are returning an item for reasons other than a defect or an error on our part, you will be responsible for the cost of return shipping. We recommend using a tracked shipping service and purchasing insurance, as we cannot be held responsible for items that are lost or damaged during return transit.

In the case of defective, incorrect, or damaged items, we will cover the return shipping costs and provide you with a prepaid label. Please contact us so that we can arrange this for you.

Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. This process typically takes two to three business days. Following inspection, we will notify you via email of the approval or rejection of your return.

If your return is approved, we will initiate a refund to your original payment method. Please allow additional time for your bank or payment provider to process the transaction and reflect the credit in your account. This may take up to five to ten business days depending on your financial institution.

Refunds

Refunds will be issued for the full purchase price of the returned item, excluding any original shipping charges unless the return is due to our error or a product defect. If you used a promotional discount at the time of purchase, the refund will reflect the discounted amount actually paid.

Should you have any questions regarding the amount of your refund, please do not hesitate to reach out to us for clarification.

Exchanges

If you wish to exchange an item for a different size, colour, or design, we recommend returning the original item for a refund and placing a new order separately. This ensures that your desired replacement is reserved for you promptly. We are unable to guarantee the availability of exchange items during the return transit period.

Damaged or Defective Items

We take quality control seriously, and every piece is carefully inspected before it is dispatched. In the unlikely event that you receive a damaged or defective item, please contact us within seven days of delivery. We will work with you to resolve the issue as quickly as possible, whether that involves a replacement, a repair, or a full refund.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders that have not yet been processed or dispatched. Once an order has been shipped, our standard return policy will apply.

Final Notes

We value your trust and want every interaction with Lacey Armstrong to be a positive one. Our return policy is designed with fairness in mind, and we are always open to discussing any concerns you may have. We believe that a generous and transparent return policy is a reflection of our confidence in the quality of our products and our commitment to your satisfaction.

If you have any questions about this policy or require further assistance with a return, please do not hesitate to contact us at:

laceyarmstrong@outlook.com

We are here to help, and we look forward to resolving any concerns with the care and attention you deserve.