Shipping & Handling
Bringing Lacey Armstrong to Your Door
We understand that the moment you place an order, the excitement of receiving your jewellery begins. At Lacey Armstrong, we are committed to ensuring that your purchase reaches you in perfect condition and within a reasonable timeframe. Our shipping and handling processes are designed with care, reliability, and transparency at every stage.
Processing Time
All orders are processed within one to three business days from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly extended, and we appreciate your patience and understanding during these busier periods.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel's journey. Please ensure that your shipping address is entered accurately at checkout, as we are unable to reroute packages once they have been dispatched.
Shipping Methods and Delivery Times
We offer a range of shipping options to accommodate your needs and preferences. Estimated delivery times are provided at checkout and vary depending on the service you select and your location. Please note that these estimates are calculated from the date of dispatch, not from the date of order placement.
Standard shipping typically arrives within five to ten business days, while expedited or express options are available for those who wish to receive their order sooner. Faster shipping methods may include priority handling and accelerated transit times, ensuring that your Lacey Armstrong piece arrives with minimal delay.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your destination. The total shipping fee will be clearly displayed at checkout before you finalise your purchase, allowing you to make an informed decision.
We occasionally offer free shipping promotions, which will be advertised on our website or communicated via our newsletter. Any such offers will be applied automatically at checkout provided the applicable conditions are met.
Customs, Duties, and Taxes
Orders shipped to destinations outside our operating region may be subject to customs clearance procedures, import duties, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. Customs policies vary widely by country, and we recommend that you contact your local customs office for further information before placing your order.
We are unable to influence or predict any delays caused by customs processing, and we kindly ask for your understanding in such circumstances. Should your package be held by customs, you will typically be notified by the courier or local authorities.
Order Tracking
Once your order has been dispatched, you will receive a unique tracking number via email. This number can be used on our courier's website to view real-time updates on the status of your shipment. We encourage you to track your package regularly and to contact the courier directly for any delivery inquiries, as they are best positioned to assist with route-specific questions.
If you experience any issues with your tracking number or if your package has not arrived within the expected timeframe, please do not hesitate to reach out to us. We will investigate the matter on your behalf and work with the courier to resolve any concerns.
Lost or Damaged Packages
We take great care in packaging your jewellery to protect it during transit. In the unlikely event that your package is lost or arrives damaged, please contact us immediately at:
laceyarmstrong@outlook.com
For lost packages, we will initiate a trace with the courier and keep you informed of any developments. For damaged items, please provide photographs of the packaging and the product upon arrival so that we may assess the situation and arrange a resolution promptly.
Incorrect Shipping Information
Please double-check your shipping address before submitting your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided at checkout. If you realise that you have entered an incorrect address after placing your order, please contact us as soon as possible. While we will do our best to update your details before dispatch, we cannot guarantee that changes can be made once the order has been processed.
Shipping Restrictions
We currently ship to a wide range of destinations. However, there may be certain locations that we are unable to serve due to logistical or regulatory constraints. If you are unsure whether we deliver to your area, please contact us before placing your order, and we will be happy to clarify.
Signature Requirement
For higher-value orders, a signature may be required upon delivery to ensure that your package is received securely. If you are unavailable to sign for your parcel, the courier will typically leave a notification with instructions for redelivery or collection from a local depot.
Contact Us
If you have any questions regarding our shipping and handling practices, or if you require assistance with an existing order, please do not hesitate to reach out to us at:
laceyarmstrong@outlook.com
We are here to ensure that your experience with Lacey Armstrong is as seamless and enjoyable as the jewellery itself.